Referral pipeline — engineered for how physical therapy actually operate.
Physical therapy referrals are lost between the fax machine and the follow-up call. Authorizations expire, plans of care stall, and referring providers never hear what happened to their patient.
How Physical Therapy get calls
Inbound volume for Physical Therapy arrives in bursts, and most of it is urgent enough that the caller will not wait for a callback. Nights, weekends, and peak-season afternoons are exactly when the office is least able to pick up, so Referral pipeline has to work without a human on standby.
Works with
Built for Physical Therapy
Referral pipeline
Referral pipeline tuned to the way Physical Therapy intake, qualify, and schedule work.
Authorization tracking
Authorization tracking runs automatically so nobody in the physical therapy office has to remember it.
Home exercise portal
Home exercise portal keeps every physical therapy job moving without a second data entry step.
Outcome reporting
Outcome reporting gives physical therapy owners one place to see what's booked, pending, and at risk.
What changes for Physical Therapy
The usual pushback
"Our customers won't talk to an AI."
In Physical Therapy, callers care about being answered and getting a time on the calendar. The system answers in natural conversation, follows your intake script, and hands off to a person the moment the call needs one — voicemail is the only option that actually loses the customer.
Physical Therapy questions
Can this handle after-hours physical therapy calls?
Yes. Calls to physical therapy outside business hours are answered, qualified, and either booked or escalated based on the urgency rules you set.
Does it work with the software physical therapy already use?
It does. We push qualified physical therapy jobs and customer records into Boulevard, Nextech, Weave rather than asking you to move off them.
How long does setup take for physical therapy?
A first physical therapy workflow — usually referral pipeline — is live in a couple of weeks, then we layer in the rest one module at a time.
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